Computer Telephony Integration

Modern call center, the application of computer telephony integration ( CTI) technology enables call center services greatly enhanced.

现代的呼叫中心，应用了计算机电话集成（CTI）技术，使呼叫中心的服务功能大大加强。

Computer telephony integration ( CTI) is a new technology that digital program control exchange, DSP sound process, computer, bus and network communication were integrated.

CTI技术是集数字程控交换、DSP语音处理、计算机、总线、网络通信于一体的计算机语音集成。

As a new and modern service method that can make full use of current communication means and computer technique, it is a current CTI ( Computer Telephony Integration) hot point.

作为一种能充分利用现有通信手段和计算机技术的全新现代化服务方式，是当前CTI（Computer Telephony Integration：计算机语音集成）技术发展的热点。

CTI ( Computer Telephony Integration) undergoes a gradual development following the wide application of computers in communication.

CTI（计算机电话集成）是计算机技术广泛应用于通讯领域后逐渐发展起来的一门综合技术。

James Knowlton is a software quality engineer with Automated Data Processing ( ADP), Inc. He leads quality assurance efforts on ADP's computer telephony integration and network video projects.

James Knowlton是Automated Data Processing（ADP），Inc的一名软件质量工程师。他负责ADP的计算机语音集成和网络视频项目的质量保证工作。

CTI ( Computer Telephony Integration) is a comprehensive technology which is developed with the computer technology was utilized in the communication sector after the telephone network entered into the digital era.

目前CTI（Computer Telephony Integration）是在电话网络进入数字化时代，计算机技术广泛应用于通讯领域后逐渐发展起来的一门综合技术。

With the development of CTI ( Computer Telephony Integration) technology and the further application of IVR ( Interactive Voice Response), call centers are enjoying sound development.

随着CTI（计算机电话集成）技术的发展，尤其是IVR（自动语音应答系统）的引入，呼叫中心得到了长足的发展。

The most efficient solution to these problems is to set up a call-center sales system based on CTI ( Computer Telephony Integration).

解决这些问题最有效的方法就是建立基于计算机电信集成技术CTI（Computer Telephony Integration）的呼叫中心营销系统。

Computer Telephony Integration ( CTI) technology is the product which the current computer technology and the communication unify.

计算机电话集成（CTI）技术是当前计算机技术与通信技术相结合的产物。

With the result of my research and other software reuse technologies, I designed and implemented a development platform of Computer Telephony Integration application system.

利用研究的结论和其它软件重用技术，设计和实现了一种通用的计算机电话集成（CTI&Computer Telephony Integration）应用系统开发平台。

Call Center is an important application field of the Computer Telephony Integration technology. It is an important way of an enterprise to manage relations with its customers.

客户服务中心是计算机电话集成技术的重要应用领域，是企业处理与客户关系的重要方式。

Call center system relates to switching, computer, CTI ( Computer Telephony Integration), database warehouse technology and management science, and nowadays becomes a vital mode for all businesses to serve their customers.

呼叫中心系统涉及了交换技术、计算机技术、计算机电话集成技术、数据仓库技术和管理科学等诸多方面，目前已逐步发展成各行各业为客户提供服务的重要方式。

Private Branch exchange ( PBX) technique was combined with computer technique strongly by using Computer Telephony Integration ( CTI) technique. The general thinking of operation and exchange were separated in the system had been adopted.

系统通过CTI（Computer Telephony Integration，计算机电话集成）技术，将交换机技术与计算机技术有机地结合。

Computer telephony integration and development platform

计算机电话语音集成开发平台

Call Center is also called Customer Service Center, and it's a typical application of CTI ( Computer telephony Integration) technology.

呼叫中心又称为客户服务中心，它是CTI技术的一种典型应用。

Application Research of Computer Telephony Integration

计算机语音集成技术的应用研究

The definition of Computer Telephony Integration ( CTI) is given, and GSM/ SMS technology is put in CTI's category.

介绍计算机电话集成技术基本概念，并把移动通信网的短消息技术归入计算机电话集成技术范畴。

This paper introduce CTI ( Computer Telephony Integration) technology and the basic model of CTI system. Citing a public multimedia terminal system, the author describe more of the application and development of CTI technology in public telecom field.

本文介绍了CTI（Computer Telephony Integration）技术以及CTI系统基本模型，并通过实例一多媒体智能终端系统的详细介绍，进一步描述了CTI技术在公共电信领域的应用与发展。

CTI ( Computer Telephony Integration) technology is a developing computer and communications technology.

计算机电话集成CTI（Computer Telephony Integration）技术是新兴的计算机与通信技术。

Computer Telephony Integration CTI that made full use of computers to handle the telephone service.

计算机电话集成技术CTI，充分利用了计算机来处理相关电话业务。

Design Internet Call Waiting Service by Using Computer Telephony Integration Technology EDITOR'S NOTES

利用CTI技术设计来话通知业务编者的话